Effective Date: [19th May 2025]
Last Updated: [19th May 2025]
L&D Nexus Limited ("we," "us," "our," or "L&D Nexus") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our website, platform, services, and applications (collectively, the "Services"). By using our Services, you consent to the collection and use of your personal data as described in this policy.
1. Data Controller
L&D Nexus Limited, a UK-registered company (Company No. 16450617), with registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, is the data controller responsible for your personal data. For users located in the UAE, L&D Nexus complies with the UAE Federal Data Protection Law No. 45 of 2021 and relevant regulations.
2. What Personal Data We Collect
We collect and process the following types of personal data:

• Identity Data: name, date of birth, gender, nationality, photograph.
• Contact Data: email address, phone number, postal address.
• Account Data: username, password, login credentials.
• Professional Data: occupation, qualifications, certifications, work experience.
• Payment Data: payment details, billing information.
• Technical Data: IP address, browser type, device information, operating system, usage data, cookies, and tracking technologies.
• Communication Data: correspondence, support queries, feedback.

3. How We Collect Your Data
We collect your data when you:

• Register or create an account on our platform.
• Use our Services, including browsing, booking training, or consulting.
• Communicate with us via email, chat, or phone.
• Submit payment information.
• Participate in surveys, promotions, or events.
• Use third-party login services (e.g., Google, LinkedIn).

4. Legal Basis for Processing Your Data
Under GDPR and UAE Data Law, we process your personal data based on one or more of the following legal bases:

• Performance of a contract: to provide the Services you requested.
• Consent: when you have given explicit consent (e.g., marketing communications).
• Legitimate interests: to improve and operate our Services, prevent fraud, ensure security.
• Legal obligation: to comply with applicable laws and regulations.

5. How We Use Your Data
We use your data to:

• Provide, personalize, and improve our Services.
• Manage your account and deliver requested services.
• Process payments and prevent fraud.
• Communicate important updates, changes, and offers.
• Conduct research, analytics, and reporting.
• Comply with legal and regulatory obligations.
• Enforce our Terms of Service and prevent abuse.

6. Sharing Your Data
We may share your data with:

• Service providers and partners: for payment processing, IT services, marketing, customer support, and analytics.
• Regulatory authorities: if required by law or regulation.
• Affiliated companies: within the L&D Nexus group.
• Third-party platforms: only with your consent or as necessary to provide services (e.g., payment gateways).

We do not sell your personal data to third parties.
7. International Data Transfers
Your data may be transferred to and stored in countries outside your country of residence, including the UK and the UAE. We ensure such transfers comply with applicable data protection laws by implementing appropriate safeguards such as Standard Contractual Clauses or binding corporate rules.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and support our advertising efforts. You can manage cookie preferences through your browser or via our cookie consent banner.
Types of cookies used:

• Essential cookies: necessary for the functioning of the platform.
• Performance cookies: to collect anonymous usage statistics.
• Functionality cookies: to remember your preferences.
• Advertising cookies: to deliver relevant ads.

9. Your Data Protection Rights
Depending on your location, you have the following rights under GDPR and UAE Data Law:

• Access your personal data.
• Rectify inaccurate or incomplete data.
• Request erasure of your data ("right to be forgotten").
• Restrict or object to processing.
• Data portability.
• Withdraw consent at any time.
• Lodge a complaint with a supervisory authority (e.g., ICO in the UK or UAE Data Office).

To exercise your rights, please contact us using the details below.
10. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including to meet legal, accounting, or reporting requirements.
11. Security Measures
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
12. Children’s Privacy
Our Services are not directed at children under 18. We do not knowingly collect personal data from minors. If we become aware of such data, we will take steps to delete it.
13. Changes to This Privacy Policy
We may update this policy from time to time. We will notify you of significant changes via email or a notice on our platform. Your continued use of our Services after changes indicates your acceptance.
14. Contact Us
If you have questions or concerns about this Privacy Policy or your data, please contact:
Data Protection Officer
L&D Nexus Limited
Email: official.ldnexus@gmail.com
Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Company Number: 16450617
By using L&D Nexus, you acknowledge that you have read and understood this Privacy Policy.